Reference

Your Agreement With 9film Starts Here

These terms set out what you agree to when you open an account with 9film and use any part of our platform — from the lobby to withdrawals…

Applies to all account holdersCovers payments via UPI, Paytm, PhonePeJurisdiction-dependent accessUpdated when rules changeContact us to ask questions

Explore Lobby Read FAQ

Where These Terms Apply and What They Cover

9film Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions govern your use of 9film, including account registration, deposits, withdrawals, game participation, and communications. Access to our platform depends on local law in your region — if local law does not permit online gaming, these terms do not authorise you to use

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the service. For accounts funded via UPI, Paytm, or PhonePe, the payment terms in Section 4 apply alongside these general terms. We reserve the right to update these terms at any time; continued use of your account after any change constitutes acceptance. If you have questions
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about jurisdiction-specific restrictions, reach out to our support team before registering.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you believe your account has been affected by a terms decision you disagree with, get in touch through one of the channels below.

Email Support Send your terms or account query to our dedicated support address. We respond within 24 hours on business days and include a reference number for every case so you can track it.

Live Chat Start a live chat session directly from your account dashboard. Agents can clarify specific clauses, walk you through an account decision, or escalate your query to our compliance team on the spot.

Help Centre Our Help Centre has plain-language explanations of the clauses people ask about most — account suspension, withdrawal holds, payment limits, and data requests — with links to submit a formal query.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

These terms exist to protect both you and 9film. Below is how we operate in the areas that matter most — data, cookies, security, and your right to request changes or access…

Data We Collect

When you open an account, we collect name, contact details, payment identifiers (UPI ID, Paytm number, PhonePe handle), and session logs. This data is used only for account operation, fraud prevention, and regulatory compliance — never sold to third parties.

Cookies and Tracking

We use session and preference cookies to keep your lobby settings, language choice, and wallet state intact across visits. You can manage cookie preferences in your browser; disabling certain cookies may affect how parts of the platform load.

Account Security

Your account is protected by password hashing, two-step verification on withdrawal requests, and session timeout after inactivity. If we detect unusual login patterns — for example, a new device or location — we send a verification prompt before allowing access.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal audit policy. After account closure, your data is held for the retention period specified in our privacy notice, then deleted or anonymised.

Requesting Your Data

You may request a copy of the personal data we hold on your account at any time via the email support channel. We fulfil data access requests within 30 days in line with applicable data protection requirements for your region.

Requesting Changes or Corrections

If any detail on your account is incorrect — name spelling, contact number, linked payment method — contact support with proof of the correct information. Corrections to payment identifiers like UPI IDs require identity re-verification before they take effect.

What You're Asking About These Terms

Below are the questions we receive most often about these terms. If your question is not covered here, use the live chat or email support channels listed in the section above — our team can point you to the exact clause that applies.

Access to our platform depends on local law in your state. Where local law does not permit online gaming, these terms do not authorise use of 9film. Check the regulations applicable in your specific location before opening an account.

If your account is suspended under these terms, any pending withdrawals to your UPI or Paytm wallet are processed within 5 business days unless the suspension is linked to a fraud investigation, in which case funds are held pending the outcome.

We notify you of material changes to these terms via the email address on your account at least 7 days before the change takes effect. Continued use of the platform after that date means you have accepted the updated terms.

You may request account closure at any time through live chat or email support. We process closure requests within 48 hours, withdraw any remaining balance to your linked PhonePe or UPI account, and retain your records for the required period under data law.

Game outcome disputes must be raised within 30 days of the session in question. Submit a query via email with your session ID and the date of play. Our team reviews the server log and responds with findings within 10 business days.

The same terms apply whether you access 9film via a mobile browser, a downloaded app, or a desktop. Device-specific behaviour — such as push notifications or biometric login — is covered in the app permissions section of the Help Centre.

Contact support via email with your account ID and the specific clause you believe was misapplied. Your query goes to the compliance team, who issue a written response within 5 business days explaining the decision and any available next steps.

Your Agreement With 9film Starts Here

Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data We Collect

Cookies and Tracking

Account Security

Data Retention

Requesting Your Data

Requesting Changes or Corrections

What You're Asking About These Terms

01 Do these terms apply differently depending on which Indian state I am in?

02 What happens to my UPI or Paytm details if my account is suspended?

03 Can 9film change these terms without telling me?

04 How do I close my account under these terms?

05 What do these terms say about disputes with 9film over a game outcome?

06 Are there terms specific to using the platform on a mobile device?

07 Who do I contact if I believe these terms have been applied to my account incorrectly?

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